Tricare Online.com – Concept Design | Mobile Application | User Experience Research | Visual Design | Figma | Adobe Photoshop | Installment | Octopus.do | March 2023
Problem: Military service members and their families need to use Tricare’s online patient portal to make appointments, refill prescriptions, text their doctors, and access medical records/test results. A website with a poor responsive design is very difficult to use and people find it difficult to use the basic features of the portal. Many service members I’ve spoken to have stopped using the portal, choosing instead to call the clinic or online for an appointment and face long waits.
Table of Contents
- Tricare Online.com
- Just Found These On Tricare Online. Never Seen This Before.
- Tricare® Self Service Options: An Overview On Using Secure Self Service Options Online Attention Presenter: To Ensure That Tricare Beneficiaries Receive.
- Tricare Around The World: Getting The Most From Your Military Medical Benefits By John Letaw
- Dha One®️ With Folate Tricare Prenatal™️
- A Conceptual App Design Of The Tricare Online Patient Portal — Meaghan Kawaller
- Patients Can Now Book Virtual Appointments At Tricare Online > 59th Medical Wing
- How To Change Your Tricare Region Online
- How To Use Your Tricare Benefit For Online Therapy In Florida — Counseling For Women With Anxiety
- Tricare Online Gives More Power To Its Patients > Team Mcchord > Article Display
Tricare Online.com
Solution: The Tricare Online Patient Portal Application is designed to provide service members and their families with an efficient and easy-to-use option for accessing/utilizing health care. Target users of the TOPP app are military members and their senior dependents.
Just Found These On Tricare Online. Never Seen This Before.
Military members and their families need an app for TriCare’s patient portal where they can easily make appointments, request prescriptions, message their care team and access lab results.
To begin my research, I conducted a survey through Tally of 7 active duty service members and 2 senior dependents (spouses). The purpose of the survey was to see how they currently interact with the Tricare portal, what their pain points are, and what features they would like to see added if an app was created. In addition to the statistics below, users have expressed several major frustrations with the current portal: difficulty logging in, slow loading times, and unusability on their mobile devices.
The target audience for this project was very broad (all active duty service members and their families) and I tried to represent as many people as possible through two people. These were designed with reference to quantitative and qualitative data from my user interviews and surveys.
I created two user journey maps to help me increase empathy and better visualize my users’ process.
Tricare® Self Service Options: An Overview On Using Secure Self Service Options Online Attention Presenter: To Ensure That Tricare Beneficiaries Receive.
Given the data I collected, my research revealed that users had 4 main goals for the app: scheduling appointments, refilling prescriptions, messaging the care team, and getting lab results. With this in mind, I started creating my sitemap.
After my research phase, I began to explore page layouts by sketching, deciding what would best serve users and what I thought was a predictable design pattern. I also decided to add a visual progress bar by dragging to the appointment and prescription refill flows.
After sketching a few screens, I settled on the basic layout and moved on to my low-end designs. I used my low quality models to create the visual spacing.
After doing a lot of usability research, I realized that I was overlooking a major pain point among users:
Tricare Around The World: Getting The Most From Your Military Medical Benefits By John Letaw
In addition to the “unexpected issue” there were accessibility concerns for users with limited dexterity who may have difficulty reaching smaller targets. Small apartments can be challenging for these users; so in addition to the circles being clickable, I also made the text clickable so that the target is bigger and easier to hit later.
I wanted the visual design of the app to be as simple and comprehensive as possible, helping users easily find the main flows. I made sure the text was large enough so that users with limited vision could see it without distraction, and added a combination of icons to the text. I ensured that the colors met WCAG contrast ratio accessibility standards. I chose the blue color scheme considering that most users associate blue with competence and reliability.
Unlike conceptual design, if this was a project I was working on, there would be many constraints that could affect the design of the application. Some potential limitations may include: Tricare beneficiaries may use tricareonline.com to manage appointments, view referrals, and view lab results. (Jacob Sippel/Jacobville Naval Hospital)
Gone are the days of waiting on the phone for an appointment line to open at your local treatment facility so you can get a one-day appointment slot for yourself or your sick child.
Dha One®️ With Folate Tricare Prenatal™️
Thanks to Tricare’s automated online system, you can take care of this and many other tasks without ever hearing a busy signal.
TricareOnline.com allows users to book, change or cancel appointments at hospitals or clinics, including same-day appointments. It also allows users to view radiology and laboratory results, medication profiles, and immunization records. No need to call the local pharmacy for a refill, order when you get there, or wait. Users can also use the system to refill prescriptions for collection at the hospital or clinic pharmacy.
Another useful feature of TricareOnline.com is the ability to communicate directly with your primary care provider or team. You may use the Service to submit questions or other types of messages regarding your care. While it’s not a good idea to ask urgent questions—it may take a few days for the staff to hear back—it’s a great way to ask about referrals or other urgent questions.
One thing to note if you have children, they may not appear on your profile at first. Sponsored children must be left in your account before you can make appointments for them, see lab results and more. Like many websites, it is best viewed in Safari or Internet Explorer; Microsoft will retire it in June 2022 and be replaced by Microsoft Edge.
A Conceptual App Design Of The Tricare Online Patient Portal — Meaghan Kawaller
The system, which was revamped in January 2015 to make it more user-friendly, is available at all hospitals and clinics, including those in the community, Tricare officials said. It does not help you make appointments or contact providers outside the system of treatment facilities.
To access TricareOnline.com you must have a DS login, a Defense Financial Accounting Service (DFAS) login, or a Common Access Card (CAC) reader. If you do not have your DS login, you can create a login on the site. Although the password requirements to log in to DS can be a bit overwhelming, it’s a good idea to have a password. This login process is used on many DoD websites, including OneSource. Once you create it, you don’t need to do it again.
Tricare users can learn how to navigate the site through a series of YouTube tutorial videos developed by Tricare.
Do you want to learn about changes to benefits? Subscribe to have the latest benefits news delivered straight to your inbox.
Patients Can Now Book Virtual Appointments At Tricare Online > 59th Medical Wing
More Navy childcare centers are coming to cut wait times, but are struggling to staff them amid growing pressure from Navy leaders to improve the lives and conditions of sailors.
Would you like to be recognized as the best co-employer? Here’s how to apply The role of large shared employers is vital to our ability to protect, support and protect families nationally…
Life Insurance After Life Insurance: How to Protect Your Family Death is difficult for survivors, especially if they are in emotional and financial distress. VA- and…
A new application for patients to access healthcare services on their phones in 5 hospitals. The Defense Health Agency plans to launch a new mobile application interface for beneficiaries in the coming months…
How To Change Your Tricare Region Online
The National Funeral Directors Association, the Minnesota Department of Veterans Affairs and others recently called for a proposal to issue a VA plan and memorial plaques that would prohibit veterans from being buried with their spouses.
Many have been charged childcare fees, but wealthier families pay more; 38% of families with children who receive basic childcare services pay higher fees after a certain period this year…
Spouse and Family Benefits Not sure how to get spousal and family benefits or want to learn more about what they are? Keep reading.
Life 101 Life has many nuts and bolts. You know, the little things that make up a normal day.
How To Use Your Tricare Benefit For Online Therapy In Florida — Counseling For Women With Anxiety
Spouse’s Career 101 While the best laid plans always lead to trouble, your career doesn’t have to be one of them.
Spouse and Family Moving 101 Whether you’re young or new to the moving game, there’s something to learn about PCSing. Here’s our easy PCS 101…
Family Deployment 101 Deployment preparation can be seen as an uphill battle. But we were there. Here’s what you need to know.
Educational Assistance for Spouses 101 Good news: Being a partner makes certain parts of going back to school easier.
Tricare Online Gives More Power To Its Patients > Team Mcchord > Article Display
Family Life 101 Life isn’t easy, but we’ve got your back. From marriage with kids to parenting, we have the resources you need.
First of all, you are the real you. Then your secret side permeates everywhere…
Ukrainian soldier Vitaly Kroniuk lies on the ground to defend himself
Tricare pediatrician, tricare counseling, tricare, tricare lasik, tricare information, tricare hospice, tricare rehab, onlinecom, humana tricare, tricare psychiatrist, tricare vision, sprout onlinecom