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Tricare Online Email

Tricare Online Email

Tricare Online Email – Conceptual design | Mobile Application | User Experience Research Visual Design | Figma | Adobe Photoshop | Carefully | Octopus.do | March 2023

Problem: Service members and their families must use the Tricare Online Patient Portal to make appointments, fill prescriptions, send them to doctors, and access medical records/test results. Websites with poor responsive design are very difficult to use, making it difficult for people to use the basic functions of the portal. Many service members I spoke with stopped using the portal, choosing instead to call or make an appointment at the clinic and experience long wait times.

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Tricare Online Email

Solution: The Tricare Online Patient Portal app is designed to provide caregivers and their families with a simple and easy way to access/use healthcare. Target users of the TOPP application are soldiers and dependent adults.

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Military and their families want a Tricare Patient Portal app where they can easily make appointments, order prescriptions, request care teams, and access lab results.

To begin my research, I conducted a survey through Tally involving 7 active duty personnel and 2 adult dependents (spouses). The purpose of the survey was to see how they interact with the Tricare portal, what their pain points are, and what features they would like to see added if an app was created. In addition to the statistics below, users have also expressed some key frustrations with this current portal: difficulty logging in, slow loading times, and unusability on mobile devices.

Considering that the target audience for this project is quite broad (all active duty soldiers and their families), I tried to represent it through two people as much as possible. It was designed with reference to quantitative and qualitative data from my user interviews and surveys.

To help me deepen my empathy and better visualize my user process, I created two user journey maps.

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Examine the data collected, my research clearly shows that users have 4 main goals with the app: scheduling appointments, filling prescriptions, messaging the care team, and receiving lab results. With this in mind, I started creating my sitemap.

After my research phase, I started exploring page layouts through sketches; Determine what serves the user best and create a predictable design pattern. I decided to add a visual progress bar to the appointment and prescription refill flow through Sketch.

After sketching a few screens, I settled on a basic design and moved on to my low-end design. I used my low-fidelity mockups to create a visual hierarchy, focusing on the features most requested by users.

After doing usability research, I realized I was missing a major pain point among users:

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In addition to “no appointment,” there is also the issue of accessibility for users with limited dexterity who may have difficulty hitting small targets. The small circle can be challenging for this user, so in addition to making the circle clickable, I also allowed the text to be clickable, so the target will be larger and easier to click.

I wanted the visual design of the app to be as simple and inclusive as possible to make it easier for users to reach the mainstream. I took care to make sure the text was large enough for users with limited vision to see it without being distracted, and added a combination of icons paired with the text. I also ensure that colors meet WCAG contrast ratio accessibility standards. I chose the blue color scheme thinking that most users associate blue with competence and reliability.

If it were a real project rather than a conceptual design I was working on, there would probably be some constraints that would affect the design of the application. Some possible limitations are:

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  1. Tricare Online EmailSolution: The Tricare Online Patient Portal app is designed to provide caregivers and their families with a simple and easy way to access/use healthcare. Target users of the TOPP application are soldiers and dependent adults.Retiring Soon? Get To Know Your Tricare Options At March 30 WebinarMilitary and their families want a Tricare Patient Portal app where they can easily make appointments, order prescriptions, request care teams, and access lab results.To begin my research, I conducted a survey through Tally involving 7 active duty personnel and 2 adult dependents (spouses). The purpose of the survey was to see how they interact with the Tricare portal, what their pain points are, and what features they would like to see added if an app was created. In addition to the statistics below, users have also expressed some key frustrations with this current portal: difficulty logging in, slow loading times, and unusability on mobile devices.Considering that the target audience for this project is quite broad (all active duty soldiers and their families), I tried to represent it through two people as much as possible. It was designed with reference to quantitative and qualitative data from my user interviews and surveys.To help me deepen my empathy and better visualize my user process, I created two user journey maps.Tricare Breast Pump PrescriptionExamine the data collected, my research clearly shows that users have 4 main goals with the app: scheduling appointments, filling prescriptions, messaging the care team, and receiving lab results. With this in mind, I started creating my sitemap.After my research phase, I started exploring page layouts through sketches; Determine what serves the user best and create a predictable design pattern. I decided to add a visual progress bar to the appointment and prescription refill flow through Sketch.After sketching a few screens, I settled on a basic design and moved on to my low-end design. I used my low-fidelity mockups to create a visual hierarchy, focusing on the features most requested by users.After doing usability research, I realized I was missing a major pain point among users:Tricare And Balanced Physician Care