Tricare Standard South Phone Number – TRICARE® Self-Service Options: An Overview of Using Secure Online Self-Service Options NOTICE: To ensure that TRICARE beneficiaries receive.

Presentation on theme: “TRICARE® Self-Service Options: An Overview of Using Secure Online Self-Service Options PRESENTER ATTENTION: To Ensure TRICARE Beneficiaries Receive.”— Presentation Transcript : :

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ATTENTION PRESENTERS: To ensure that TRICARE beneficiaries receive the most up-to-date information about their health benefits, you should visit the most recent version of all reports before each presentation. Reports are continuously updated according to changes in benefits. Tips for presenters: Read the briefing notes before your presentation. Remove any images that do not apply to your audience. View the Most Important Information overview slides and Cost Overview slides and identify additional slides to include in your presentation. Start the briefing in the “slideshow” settings for your presentation. TRICARE Resources: Visit the site to view, print or download copies of TRICARE educational materials. Recommended resources include: Beneficiary enrollment webpage and resource overview for the service. Estimated time of information session: 45 minutes Target audience: TRICARE beneficiaries living in the United States Objective of the information session: To inform beneficiaries about safe online self-service options. Optional Moderator Comments: Welcome to the TRICARE Self-Service Options information session. The aim of today’s presentation is to give an overview of how to safely access and use online self-service options.

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During today’s information session, we will discuss what TRICARE is and the self-service options available online, including: Use the “I want…” section of Write in TRICARE or purchase a TRICARE option Use the beneficiary web enrollment Use milConnect Access Customer Service Resources Additional images from TRICARE Regional Provider 2

TRICARE is a uniform health care program for active duty service members, retirees, National Guard and Reserve members, Medal of Honor recipients, family members, survivors and eligible former spouses. TRICARE connects the health care resources of the military health system, such as military hospitals and clinics, with a network of health professionals, institutions, pharmacies and civilian providers to support, protect, maintain and restore the health of those who are under his care. be careful. TRICARE offers several health plans, dental programs and pharmacy benefits to eligible beneficiaries.

TRICARE is available worldwide. There are three TRICARE regions in the United States (TRICARE North, TRICARE South, and TRICARE West) and one overseas region with three areas: TRICARE Eurasia-Africa, TRICARE Latin America and Canada, and TRICARE Pacific. Your TRICARE benefit is the same no matter where you live, but there are different customer service contacts for each region. TRICARE works with regional civilian contractors to administer TRICARE health benefits in four regions. Health Net Federal Services, LLC administers the benefit in the Northern Region; Humana Militar administers the dose in the southern region; and UnitedHealthcare Military & Veterans administers this benefit in the Western Region. SOS International Government Services, Inc. administer this overseas benefit. Your regional provider is your first source of information and assistance regarding your TRICARE benefit. Each regional provider operates a website and a toll-free customer service center to help you with your questions and concerns on topics such as eligibility, referrals and prior authorizations, claims, appeals and fraud. Independent contractors administer TRICARE dental and pharmacy benefits. You can visit and for more information. Visit for more information on benefits abroad.

Because the TRICARE website is a public website for information only, open to anyone with Internet access, registrations and any actions that require access to your personal information are done through the secure websites of partners from TRICARE . These websites require a secure login and are administered by the Department of Defense or the Department of Defense and contracted physicians, dentists, and pharmacies that administer TRICARE benefits. You can use partner sites to access your information and complete many secure online services. However, each site may have different login requirements. In many cases, you will need: a Common Access Card or CAC to log in; Defense Finance and Accounting Service or DFAS personal identification number or myPay PIN; o DoD self-service login o DS Login Why is there no single sign-on? The TRICARE benefit is administered by the Department of Defense and civilian contractors, many of which have their own websites and electronic systems. While you may need access to several different websites for self-service options, it provides a gateway to all of these resources.

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The good news is that all the links to manage your TRICARE information and applications are available through the “I want to…” section on the main page of the TRICARE website at The TRICARE website allows you to manage your benefits at home or on site. Visit the secure websites of TRICARE partners. The “I want to…” section links you to secure, public websites where you can: Book appointments Find a doctor View referrals and prior authorizations Change your primary care manager or PCM Enroll or buy a plan Manage prescriptions Submit or review a claim These options, along with many others, can be explored at The TRICARE website is also optimized for mobile devices. 8

Let’s look at one of the most important actions you may need to do: register or modify registration. Start by selecting “Sign up or buy a plan” from the “I want to…” menu.

Once selected, you can choose from several TRICARE program options that are right for you or your family. Here, we’ll explain how to enroll in a program like TRICARE Prime, which is required for active duty members and may be available to other eligible individuals. 10

Before starting the TRICARE Prime enrollment process, first verify that you are in a Prime or PSA service area by checking your ZIP code. A PSA is a geographic area, usually near a military hospital or clinic, where TRICARE Prime is offered. If you are in PSA, select PCM. Your PCM may be at a military hospital or clinic or with a civilian TRICARE network provider under PSA if a military PCM is not available. If you do not live in a PSA, select “Plan Finder” to learn more about TRICARE program options.

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There are three ways to enroll in TRICARE Prime: Online: Because your eligibility for TRICARE is determined by your service personnel, not by TRICARE, enrollment in TRICARE Prime is done online through a Department of Health website Defense named Beneficiary. Web Enrollment or BWE. The BWE website securely connects your personal information to the Defense Enrollment Eligibility Reporting System, or DEERS, a database of service members and dependents worldwide who are eligible for military benefits. You must have a CAC, DFAS myPay PIN or DS login to register for BWE. We will discuss these login methods later in this briefing. Telephone: Call your regional provider. Email: Download the TRICARE Prime Primary Care Manager (PCM) Enrollment, Disenrollment and Change Form, which is DD Form 2876, and send it to your regional provider.

The BWE website available at is a secure portal that allows eligible TRICARE beneficiaries in the United States to enroll or opt out of the TRICARE Prime or TRICARE Young Adult options and select or change PCMs, as well as enroll in the options dental TRICARE. Recipients can also use BWE to update their contact information in DEERS. The important thing to remember is that you must log in before you can access anything in BWE. If you need a demonstration of how to use this site, select “BWE Demo” at the bottom of the home page.

To access the many secure self-service options that are available in BWE, you must log in with: DS Logon, which is available to all spouses and other beneficiaries over the age of 18; The CAC held by all soldiers and civilians of the Department of Defense; o DFAS myPay PIN, which provides access to your payment information and can be used if you do not have a CAC A DS login, is especially useful if you have family members who need access to the your personal health information and important TRICARE correspondence. On the login page, log in with your DS Logon, CAC or DFAS myPay PIN. If you need help, select “Help Center” at the top of the BWE login page.

This slide shows the login options available by recipient category. Service members can use any of three options, including CAC, DFAS myPay PIN, or DS Logon. Retired service members can generally use the DFAS myPay PIN or DS login. Other eligible family members, including spouses, surviving spouses, and children over 18, generally need to log in to DS to access. DS Logon provides access to service members, retirees and other eligible family members. Note: Members of the US Coast Guard, the US Public Health Service Commission, and the National Oceanic and Atmospheric Administration do not receive payments through DFAS and do not have a DFAS myPay PIN.

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Anyone who is eligible for TRICARE can use DS Logons. DS logins are available for those who do not have a myPay CAC or DFAS PIN (such as family members) to allow access to secure health information. Sponsors can get DS entries

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