Tricare Online Patient Portal Website – Mobile App Concept Design | User Experience Review | Visual Design Figma | Adobe Photoshop Thailand | Octopus.do | March 2023
Here’s the catch: Military members and their families must use Tricare’s online patient portal to fill prescriptions, send messages to doctors, and receive medical records/test results. The website is very difficult to use, poorly designed, making it difficult for people to use the main functions of the portal. Many service members I have spoken with try to use the portal, but end up calling the clinic or hotline and experiencing long wait times.
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Tricare Online Patient Portal Website
Solution: The Tricare Online Patient Portal application is designed for military personnel and their families. Their households have convenient, user-friendly options for accessing/using health care. image The TOPP application applies to military personnel and their dependents.
Information For Patients: About Tricare
Military members and their families need an app for Tricare’s patient portal where they can confirm appointments, request prescriptions, notify their care team and access lab results.
To begin my research, I conducted a survey of 7 active duty soldiers and 2 seniors (spouses) through Talley. The purpose of the survey was to understand how they interact with the current Tricare portal, what their pain points are, and what they would like to see the app develop. In addition to the statistics below, users report their biggest complaints about the current portal: difficulty accessing, slow loading times, and not being able to use it on mobile devices.
Given the broad audience for this project (all service members and their families), I tried to represent as many people as possible through both features. These were developed based on quantitative and qualitative data from my user interviews and surveys.
To help me better understand and visualize the user process, I created two user journey maps.
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Based on the data collected, my research has clearly shown that users have 4 main purposes for using the app: confirming appointments, filling prescriptions, informing the care team and receiving laboratory results. With that in mind, I started building my own website.
After my research phase, I started exploring page layouts through sketches – finding what would work best for users and creating predictable design patterns. From the sketch I also decided to add a visual progress line to the process of defining and filling the formula.
After some screen shots, I accepted the basic layout and started working on a low-fidelity design. I use low-fidelity mockups to create a visual hierarchy that draws attention to the features that users need most.
After doing some usability research, I discovered that I had overlooked a major pain point for users:
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In addition to the “subscription problem”, there are opportunities for users with limited flexibility who may have difficulty hitting small targets. The small circle can be difficult for these users, so in addition to being able to click on the circle, I can click on the text to make the target bigger and easier later.
I wanted the app’s visual design to be as simple and unified as possible, helping users navigate through important processes more easily. I made sure the text was large enough so that users with limited vision could see it without distraction, and matched the combination of icons with the text. I also made sure that the colors met WCAG accessibility standards. I chose the blue pattern, as most users associate blue with competence and reliability.
If this is an actual project I’m working on instead of a conceptual design, there may be some limitations that affect the design of the app. Some possible restrictions may include:
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