Tricare Phone Number North Region – TRICARE® Self-Care Options: An Overview of Using Safe Online Self-Care Options ATTENTION SUBMITTERS: To ensure that TRICARE beneficiaries receive

Presentation on theme: “TRICARE® Self-Care Options: An Overview of Using Safe Online Self-Care Options PRESENTER ALERT: Ensuring TRICARE Beneficiaries Receive.”— Presentation Transcript:

Tricare Phone Number North Region

PRESENTATIONS ATTENTION: To ensure that TRICARE beneficiaries receive current information about their health benefits, you must visit to obtain the most recent version of each summary before each presentation. The summary is updated regularly as benefit changes occur. Presenter Notes: Review the notes outline before your presentation. Remove any slides that don’t serve your audience. Review the other key information summary slides and cost summary slides to identify additional slides to include in your presentation. Start the preview in a “slide show” setting for your presentation. TRICARE Resources: Visit to view, print or download copies of TRICARE educational resources. Recommended materials include: Website registration information and service overview materials. Estimated Briefing Time: 45 minutes Target Audience: TRICARE beneficiaries residing in the United States Brief Objective: Inform beneficiaries about safe online self-care options. Optional Presenter Comment: Welcome to TRICARE’s Summary of Self-Care Options. The purpose of today’s presentation is to give you a general understanding of how to securely log in and use online self-service options.

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During today’s briefing, we will discuss what TRICARE is and the self-service options available online, including: Using the “I want…” section to enroll or purchase a TRICARE plan option Using web-based user enrollment Using access to milConnect to the client. service resources Additional TRICARE Regional Contractor 2 slides

TRICARE is a uniform health care program for active duty members, retired military, National Guard and Reserve members, Medal of Honor recipients, family members, survivors and eligible former spouses. TRICARE unites the health care resources of the military health system—such as military hospitals and clinics—with a network of civilian health professionals, institutions, pharmacies, and service providers to promote, protect, maintain, and restore the health of those under their care. protection. Care TRICARE offers several different health plans, dental programs and pharmacy benefits to eligible beneficiaries.

TRICARE is available worldwide. There are three TRICARE regions in the United States—TRICARE North, TRICARE South, and TRICARE West—and an overseas region with three regions—TRICARE Eurasia-Africa, TRICARE Latin America and Canada, and TRICARE Pacific. Your TRICARE benefits are the same no matter where you live, but there are different customer service contacts for each location. TRICARE works with regional civilian contractors to administer TRICARE health benefits in four regions. Health Net Federal Services, LLC administers benefits in the northern region; Humana Military administers benefits in the southern region; and UnitedHealthcare Military & Veterans administers benefits in the western region. International SOS Government Services, Inc. manages overseas profits. Your local contractor is your primary source for information and assistance regarding your TRICARE benefits. Each local contractor maintains a website and a toll-free customer service call center to help you with your questions and concerns about matters such as eligibility, referrals and pre-approvals, claims, complaints and fraud. Separate contractors administer TRICARE dental and pharmacy benefits. You can also visit for more information. Visit for more information on foreign profits.

Because the TRICARE website is a public information only website – open to anyone with Internet access – all registration and actions that require access to your personal information are done through TRICARE’s secure partner websites. These sites require secure records and are maintained by the Department of Defense or the Department of Defense and the medical, dental, and pharmaceutical contractors who administer TRICARE benefits. You can use partner websites to access your information and complete many secure online services. However, each site may have different registration requirements. In most cases, logging in may require: A Common Access Card or CAC; Defense Financial and Accounting Service, or DFAS, myPay personal identification number or PIN; or the DoD Self-service logo, or the DS Logo Why isn’t a single character included? TRICARE benefits are administered by the Department of Defense and civilian contractors, many with their own websites and electronic systems. Although you may need to access several websites for self-service options, providing a gateway to all these resources.

My Base Guide

The good news is that all of the links to manage your TRICARE information and enrollment can be accessed through the “I Want…” section of the TRICARE home page on the TRICARE website. navigate TRICARE’s secure partner websites. The “I want…” section connects you to public and secure websites where you can: Make an appointment See a doctor. claims You can discover these options, along with many others, on the TRICARE website, also optimized for mobile devices. 8

Let’s look at one of the most important steps you need to take – registration or change of registration. Start by selecting “Sign up or buy a plan” from the “I want to…” menu.

After you make your choice, you can choose from the various TRICARE program options that are right for you or your family. Here, we’ll explore how to enroll in a program like TRICARE Prime, which is required for active duty service members and available to others who meet the requirements. 10

Before starting the TRICARE Prime enrollment process, first determine if you live in a Prime Service Area, or PSA, by checking your zip code. A PSA is a geographic area, usually near a military hospital or clinic, where TRICARE Prime is offered. If you live in PSA, select PCM. Your PCM may be at a military hospital or clinic or at a civilian TRICARE network provider within the PSA if a military PCM is not available. If you do not live in a PSA, select Plan Finder to learn more about your TRICARE program options.

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There are three ways to enroll in TRICARE Prime: Online: Because your service personnel office, not TRICARE, determines your eligibility for TRICARE, online enrollment in TRICARE Prime occurs through a DoD website called Beneficiary Web Enrollment, or BWE . The BWE website securely links your personal information to the Defense Enrollment Eligibility Reporting System, or DEERS, which is a database of service members and dependents worldwide who are eligible for military benefits. To register with BWE, you must have a CAC, DFAS myPay PIN or DS logo. We will discuss this input method later in this review. Phone: Call your regional contractor. Email: Download the TRICARE Primary Care Change (PCM) Enrollment Opt-Out form, which is DD Form 2876, and mail the form to your local contractor.

The accessible BWE website is a secure website that allows TRICARE beneficiaries in the United States to enroll in or opt out of TRICARE Prime Options or TRICARE Young Adult and to select or change PCMs, as well as to enroll in TRICARE Dental Options. Users can also use BWE to update their contact information in DEERS. It is important to remember that before you can find anything in BWE, you need to log in. If you need a demo to use this site, select “BWE Demo” at the bottom of the home page.

To access the many secure self-service options available on BWE, you must sign in with: a DS logo, which all couples and other users aged 18 and over receive; CAC, which has all DoD military personnel and civilians; or DFAS myPay PIN, which provides access to your payment information and can be used if you do not have a CAC A DS logo is especially important if you have family members who need access to their personal health information and important TRICARE communications. On the registration page, log in with your DS Logon, CAC or DFAS myPay PIN. If you need help, select “Help Center” at the top of the BWE login page.

This slide shows the login options available by target category. Service members can use any of three options, including CAC, DFAS myPay PIN or DS Logon. Retired service members can generally use a DFAS myPay PIN or DS logo. Other eligible family members, including spouses, surviving spouses, and children 18 and older, usually need a DS logo to access it. DS Logon provides access to service members, retired service members and other eligible family members. Note: The US Coast Guard, US Public Health Service commissioned forces, and members of the National Oceanic and Atmospheric Administration are not paid through DFAS and do not have DFAS myPay PINs.

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The DS logo can be used by anyone eligible for TRICARE. DS logos are available to those without a CAC or DFAS myPay PIN (such as family members) to allow access to secure health information. Donors can earn DS logos

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